No hard feelings.
No difficult exits.

1. Know what you're purchasing

Flamewalker+ is a subscription to a growing, self-guided digital learning library. The checkout screen shows the membership plan, amount, and renewal interval before payment. The proposed plans are $14.99/month and $149/year, plus any applicable taxes. An annual plan is billed once per year, not once per month. Planned future content does not have a guaranteed release schedule.

2. Automatic renewal

Paid memberships renew automatically at the selected monthly or yearly interval unless canceled before the next charge. Stripe processes payments and may email receipts or billing notices. If payment cannot be collected, your access may change according to the billing status and any recovery period communicated to you.

3. How to cancel

When paid membership is available, sign in at Flamewalker Account Access, open Membership, and use Manage Billing to open Stripe's Customer Portal and cancel future renewal. You can also request assistance by emailing notbrokenjustburning@gmail.com from the email linked to your membership.

Cancel at any time, without penalties, a phone call, or a reason. Self-service portal cancellation stops the next automatic renewal, and your paid digital access ordinarily continues through the already-paid period before returning to the free Flamewalker tier. A full refund is handled separately and may end paid access sooner. You never need to delete your free account to cancel. For email cancellation requests, write before the next charge so we can process the request.

4. Founding-member satisfaction guarantee

We understand NBJB will not be the right fit for everyone. If you try Flamewalker+ and decide it is not right for you, request a full refund of your first subscription payment within 14 calendar days for the monthly plan or 30 calendar days for the annual plan. No elaborate explanation or proof of lesson use is required.

For a renewal you did not intend to keep, contact us within 7 calendar days after the renewal charge and we will ordinarily refund that renewal in full. We may decline clearly fraudulent or repeatedly abusive refund requests; we will never use that exception merely because someone disliked the material.

To request a refund, email notbrokenjustburning@gmail.com with the email on your membership and the charge date. Do not send card numbers. For an approved full refund, we will also cancel the related subscription to stop future charges; paid access may end when the refund is processed, but your free Flamewalker account remains. Refunds go to the original payment method through Stripe. Bank processing times vary.

Cancellation by itself stops future renewals but does not automatically refund an earlier charge. You can request a refund separately under this policy. Requests outside these windows may still be reviewed fairly, and applicable consumer rights are never limited.

5. Billing errors and exceptional circumstances

If you notice a duplicate charge, suspected unauthorized payment, processing error, or a substantial failure to deliver access you paid for, contact notbrokenjustburning@gmail.com with the account email, approximate charge date, and a brief explanation. Do not email full card numbers, passwords, government IDs, or other credentials. We will review the transaction and applicable legal requirements. The absence of a voluntary refund does not override consumer rights provided by law.

6. Subscription support and policies

We want members to remain because the learning is useful, not because leaving is difficult. For general subscription terms see Terms of Service. For account and local reflection data handling see Privacy & Data Use. For account problems, billing questions, or support use Contact NBJB.